- Shipping Areas and Countries
We currently offer shipping services within the United States and some international shipping. For international orders, we cover multiple countries and regions. Specific service areas and shipping costs vary by destination and can be viewed at checkout. - Shipping Times
US Shipping:
Standard Shipping: Orders typically arrive within 3-7 business days. This time may be affected by holidays and unforeseen circumstances.
Expedited Shipping: Customers who choose expedited shipping can expect to receive their orders within 2-4 business days (for an additional fee).
International Shipping:
Standard International Shipping: Shipping typically takes 7-21 business days, depending on customs processing in the destination country, the speed of the shipping carrier, and other factors.
Expedited International Shipping: For international customers who require products urgently, we offer expedited shipping options, with shipping times typically ranging from 5-10 business days.
- Shipping Companies and Partners
We partner with several reputable shipping companies to ensure the safe and timely delivery of your products. Common logistics companies include:
US domestic shipping:
UPS (United Parcel Service)
FedEx (United Air Express)
USPS (United States Postal Service)
International shipping:
DHL International Express
FedEx International
UPS International - Import and Export Standards and Customs
For international orders, all import and export shipments comply with the import and export laws and regulations of each country’s customs. We will provide the necessary documents and invoices based on your destination country before shipping. However, customers may be required to pay import duties and taxes, which are the responsibility of the recipient and the exact amount depends on the assessment of local customs.
Import and Export Standards:
Customs Declaration: All international orders will be accompanied by a customs declaration form to ensure compliance with the destination country’s import requirements.
Duties and Taxes: International orders may incur duties, value-added tax (VAT), or other related taxes. Please note that these charges are the responsibility of the recipient and will be collected by local customs upon arrival.
Prohibited Items: Certain items may not pass customs due to the laws of the destination country. Therefore, please be sure to confirm your country’s import restrictions before purchasing. - Shipping and Charges
Orders within the United States:
Free standard shipping is available.
Shipping charges are based on the destination, and the exact cost will be displayed at checkout.
International Orders:
International shipping charges are calculated based on the destination, order weight, and shipping method. All charges will be clearly displayed at checkout.
Additional import taxes and duties may apply in some countries and are the responsibility of the customer. - Order Tracking
Once your order has shipped, we will provide you with a tracking number via email. You can track your order status in real time via our partner carrier’s website. - Shipping Issues and Return Policy
If your item is damaged or lost during shipping, please contact our customer service team immediately. We will assist you in filing an insurance claim or processing a return.
For returns due to shipping issues, we will cover the shipping costs, but supporting documentation is required. - Force Majeure
If delivery is delayed due to force majeure factors such as weather, natural disasters, public transportation accidents, or epidemics, we will do our best to ensure smooth delivery of your order through alternative means, but we cannot assume any liability for any resulting delays.